Service terms
BAIA FOOD PURCHASE CONDITIONS
TERMS AND CONDITIONS
- INTRODUCTION
This document (together with all documents referred to herein) sets out the terms and conditions governing the use of this website (www.baiafood.com) and the purchase of products therein (hereinafter, the "Conditions"), regardless of the application, digital medium, support or device through which it can be accessed.
Please read these Conditions carefully as well as our Privacy Policy and Cookie Policy before using this website.
By using this website or placing an order through it, you agree to be bound by these Terms and Conditions and by our Privacy and Cookie Policy. Therefore, if you do not agree with all of these Terms and Conditions and the Privacy and Cookie Policy, you should not use this website.
If you have any questions regarding the Terms and Conditions or the Privacy and Cookie Policy, you can contact us through our contact channels.
- OUR DATA
The sale of articles through this website is carried out under the name BAIA by MEDICINAL GARDENS SL, a Spanish company with registered office at Calle Almirante 5, 1º izquierda (28004, Madrid), registered in the Mercantile Registry of Madrid, Volume 31107, folio 84, section 8, page M-559821, Entry 1 and NIF B86745940 with telephone number 910597342 and email address aloha@baiafood.com
- YOUR DATA AND YOUR VISITS TO THIS WEBSITE
The information or personal data you provide about yourself will be processed in accordance with the Privacy Policy and Cookie Policy. By using this website, you consent to the processing of such information and data and declare that all information or data you provide is true and accurate.
- USE OF OUR WEBSITE
By using this website and placing orders through it, you agree to:
- Use this website only to make legally valid inquiries or orders.
- Do not place any false or fraudulent orders. If such an order could reasonably be believed to have been placed, we will be authorized to cancel it and inform the relevant authorities.
- Provide us with your email address, postal address, and/or other contact information in a truthful and accurate manner. You also agree that we may use this information to contact you if necessary (see our Privacy Policy). Privacy Policy).
If you do not provide all the information we require, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.
- SERVICE AVAILABILITY
The items offered through this website are only available for shipping within Europe.
- HOW TO PLACE AN ORDER
To place an order, you must follow the online checkout process and click "Authorize Payment." You will then receive an email acknowledging receipt of your order ("Order Confirmation"). We will also inform you by email that the product is being shipped ("Your order has been shipped"). This will be through our transport agency where both the status and the number will appear. tracking your shipment.
- TECHNICAL MEANS TO CORRECT ERRORS
If you detect that an error has occurred when entering your personal data during your registration as a user of this website, you can contact customer service by phone at 910597342, WhatsApp or by email. to aloha@baiafood.com.
This website displays confirmation windows in various sections of the checkout process that prevent you from proceeding with the order if the information in these sections has not been entered correctly. This website also provides details of all items you have added to your shopping cart during the checkout process, so you can modify your order details before making payment. If you detect an error in your order after completing the checkout process, you must immediately contact our customer service team at the telephone number or email address mentioned above to correct the error.
- PRODUCT AVAILABILITY
All orders are subject to product availability. If there are difficulties with product supply or if items are out of stock, we will refund any amount you may have paid.
- DELIVERY
Before placing your order, you must select the delivery method that best suits your needs. Unless otherwise agreed, we will send your order, consisting of the products listed in each Shipping Confirmation, without undue delay and no later than 30 days. naturalIt is from the date of the Order Confirmation.
Please note that unforeseen or extraordinary circumstances may affect the delivery date. If for any reason we are unable to meet the delivery date, we will inform you and give you the option to continue with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid.
- IMPOSSIBILITY OF DELIVERY
For more information, see the shipping and returns section (https://baiafood.com/pages/envios-y-devoluciones).
- TRANSFER OF RISK AND PROPERTY
The risk of the products will pass to you from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in respect of them, including shipping costs, or upon delivery (as defined in the previous clause), whichever is later.
- PRICE AND PAYMENT
The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due. Prices may change at any time, but (except as stated above) any changes will not affect orders for which we have already sent you an Order Confirmation. Once you have selected all the items you wish to purchase, they will be added to your shopping cart, and the next step is to process the order and make payment. To do so, you must follow the steps in the purchasing process, completing or checking the information requested at each step.
You can also modify your order details during the purchasing process before making the payment.You can use Visa, Mastercard, PayPal, Amazon Pay, or pay in installments with Scalapay.
- VALUE ADDED TAX AND INVOICING
In accordance with the provisions of Article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the items will be deemed to have taken place within the territory of application of Spanish VAT if the delivery address is within Spanish territory, excluding the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the legally applicable rate at any given time, depending on the specific item in question. For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT pursuant to the provisions of Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories. You expressly authorize us to issue the invoice electronically, although you may indicate at any time your desire to receive a paper invoice, in which case, we will issue and send the invoice in that format. You can request it by contacting our customer service department, using any of the available means, free of charge.
- SMS
By accepting BAIA SMS marketing at checkout and initializing a purchase or subscribing through our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional text messages, including our review requests, even if your mobile phone number is registered on any state or federal do-not-call list.
Message frequency varies. Consent is not a condition of purchase. If you wish to unsubscribe from receiving text marketing notifications and messages, please reply STOP to any mobile message we send you or use the unsubscribe link we provide in any of our messages.
You understand and agree that alternative opt-out methods, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messages imposed by your wireless service provider. Message and data rates may apply.
We have the right to change any phone number or short code we use to operate the service at any time. You will be notified in such cases.
You agree that messages you send to a phone number or short code that we have changed, including requests to STOP or Help, and that we will not be responsible for fulfilling requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for the failed, delayed, or misdirected delivery of any information submitted through the Service, any errors in such information, and/or any actions you may or may not take in reliance on the information or the Service.
Your right to privacy is important to us. You can review our Privacy Policy [ https://baiafood.com/policies/privacy-policy ] to determine how we collect and use your personal information.
