Shipping Policy
All orders within the peninsula are shipped through our logistics operator.
Your order will arrive within the specified timeframe, depending on the destination and shipping type requested.
Spain:
Deliveries are made within 48-72 business hours on the Spanish mainland, 3 to 5 business days in the Balearic Islands, and 5 to 7 business days in the Canary Islands.
On the peninsula we work with the transport company Mail.
International:
Shipping times depend on the country of delivery. When you select your shipping method, you'll be given an approximate delivery time.
Europe: 3-5 days
Outside the EU: 7-12 days.
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Order preparation:
Orders placed before 12:30 p.m. are usually processed the same day (unless there is a problem). If you place your order after 12:30 p.m., your order will be processed the following business day.
Orders placed on Friday at 12:31 p.m. will be shipped the following Monday, as will orders placed on holidays.
Once the order is placed, it cannot be cancelled, but you can return it as soon as you receive it., no questions asked.
Change of address or changes to order:
You have 30 minutes to change your shipping address and your order by contacting us. After that 30 minutes, from the moment the order is placed, this will not be able to be modified.
If you need to add any additional information about the shipping address, please write to us at our email address. aloha@baiafood.com lo as soon as possible, specifying the order number and indicating the modifications, and we will contact the transport company.
Shipment:
You will be notified by email when your order leaves the warehouse and is being delivered. The notification includes the shipment tracking number so you can keep track of your order.
In the event of failure to deliver, the delivery person will make a second delivery attempt.
In Spain, if the second attempt is unsuccessful, the carrier will take your package to the nearest collection point, where you can pick it up within the next few days (the shipping company counts 15 days from receipt before returning it).
If the order has not been picked up after these days, the order will be returned to our warehouse and a refund will be issued, except for the shipping costs, both the first and the return, which will be borne by the consumer.
Collection point (only in Spain)
Delivery times at the collection point are the same as at home, 48-72 hours. Once the order is at the pickup point, it will remain there for 15 days until you can pick it up.
If the order has not been picked up after these days, the order will be returned to our warehouse and a refund will be issued, except for the shipping costs, both the first and the return, which will be borne by the consumer.
**If you select the Pickup Point shipping method, it cannot be modified and a home delivery made once the order has been placed and paid for.
Peninsula:
-Home delivery - €3.99
-Shipping to collection point - €3.99
-Orders over €50 - FREE
Balearics:
-Home delivery - €5.49
-Orders over €70 - FREE
Canary Islands:
-Home delivery - €9.50 (up to 1kg) / €9.95 (up to 2kg) / €10.45 (+ 2kg)
-Orders over €150 - FREE
**Orders with an island logistics operator for the Canary Islands.
Your order may take a little longer to arrive if it is held up by Customs.
PAYMENTS:
You can also modify your order details during the purchasing process before making the payment.
