Privacy Policy

BAIA FOOD PRIVACY POLICY

FOR A START…

• In this Privacy Policy, you will find all the relevant information regarding our use of our customers' and users' personal data.
• We want to be TRANSPARENT With you, we're explaining what we do with your personal data so you can easily understand the implications of our use of your data and the rights you have in relation to it:
• We permanently put this at your disposal Privacy Policy and the Cookie Policy, which you can consult at any time. 
• You'll also find information about the processing of your personal data as you progress through your purchasing process or interact with us.

Through this website, personal data of individuals is collected.  users with their knowledge and express consent.

In order to offer you the best service and to improve user experience, we analyze the number of pages visited, the number of visits, as well as user activity and frequency of use. For these purposes, MEDICINAL GARDENS SL (BAIA FOOD) uses statistical information compiled by the Internet Service Provider.

MEDICINAL GARDENS SL (BAIA FOOD) uses cookies to collect information from people  Dear users, we inform you about the use of cookies on this website in the Cookies Policy (include link). Our own cookies are used,  session, for technical purposes (those that allow  browsing the website and using the different options and services available on it) and third parties, for statistical and commercial purposes.

This portal, owned by MEDICINAL GARDENS SL (BAIA FOOD), contains links to third-party websites whose privacy policies are separate from those of MEDICINAL GARDENS (BAIA FOOD). By accessing these websites, you can decide whether to accept their privacy and cookie policies. Generally speaking, when browsing the internet, you can accept or reject third-party cookies from your browser's settings.

WHO IS THE CONTROLLER?

The person responsible for the processing of personal data obtained through this web portal is MEDICINAL GARDENS SL, owner of the website and the mark Baia Food.

Postal Address 🡪 Calle Almirante 5, 1st floor, left, 28004, Madrid.

Data Protection Officer Email 🡪 aloha@baiafood.com

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Depending on the products, services, or features you wish to enjoy at any given time, we will need to process certain data, which will generally be, as appropriate, the following:

• Your identifying data (for example, your first name, last name, language and country from which you interact with us, contact information, etc.); 
• Financial and transactional information (for example, your payment or card details, information about your purchases, orders, returns, etc.); 
• Connection, geolocation and navigation data (if you interact with us from your mobile phone, for example); 
• Commercial information (for example, if you are subscribed to our newsletter), 
• Data about your tastes and preferences. 

Remember that when we ask you to fill in your personal data to give you access to any functionality or service on the website, markWe will mark some fields as mandatory, since they are data that we need to be able to provide you with the service or give you access to the functionality in question.

Please note that if you choose not to provide us with this information, you may not be able to complete your user registration or enjoy these services or features. In certain cases, a third party may have provided us with information about you when you used a feature or service on the website. In such cases, we will only process your data in connection with that feature or service, in accordance with this Privacy Policy and our Cookie Policy.

PURPOSE	INFORMATION
Manage your registration as a website user	If you decide to register as a user in our store, we need to process your data to identify you as a user and give you access to the various features, products, and services available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service.
Development and execution of the sales contract.	This purpose includes the processing of your data mainly for: ▪ Contact you regarding updates or informational communications related to the features, products, or services you have purchased, including sending quality surveys about the products or services provided. ▪ Manage payment for the products you purchase, regardless of the payment method used. ▪ Manage possible exchanges or returns once you've made a purchase and handle requests for information about product availability. ▪ For billing purposes and to provide you with receipts and invoices for purchases you have made on the website.
Customer service.	We only process personal data that is strictly necessary to manage or resolve your request or application. If you use the telephone channel, the call may be recorded to address your request and ensure its quality.
Marketing purposes	Personalize the services we offer you and be able to make recommendations based on your interaction with BAIA FOOD on the website and the analysis of your user profile. Showing you online ads that you may see when browsing websites and apps, for example, on social media. The ads you see may be displayed randomly, but other times they may be related to your purchasing history, preferences, and browsing.
Analytical and statistical purposes.	We inform you that we will process your browsing data for analytical and statistical purposes, that is, to understand how users interact with our Platform and the actions we may perform on other websites and apps, so we can make improvements.

WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR PERSONAL DATA?

We are authorized to process the personal data you provide to us depending on the purpose for which we use it.

PURPOSE	INFORMATION
Manage your registration as a website user	Your registration as a user is necessary for you to be able to operate in our online store, and to do so, you must provide your information when you register as a user.
Development and execution of the sales contract.	The processing of your data is necessary for the execution of the sales contract that binds us to you. Some data processing associated with the purchasing process may be activated only if you request it or authorize it, such as storing payment (card) data for future purchases or to inform you of the availability of our products (if this functionality is available). In these cases, the basis on which we process your data is your own consent. consent.
Customer service.	In this case, we understand that processing this data is also beneficial to you, as it allows us to properly serve you and resolve any queries you may have.
Marketing purposes	The legitimate basis for processing your data for marketing purposes is the consent you provide, for example: when you agree to receive personalized information through various means, when you configure your settings to allow us to show you personalized advertising, or when you accept the legal basis for participating in a promotional activity.
Analytical and statistical purposes.	We have a legitimate interest in analyzing the usability of the website and the degree of user satisfaction since we understand that the processing of this data is also beneficial to you because the purpose is to improve the user experience and offer a higher quality service.

HOW LONG DO WE KEEP YOUR DATA?

The personal data you provide will be retained for the time necessary to fulfill the purpose for which it was collected. However, we will subsequently retain it, duly safeguarded and protected, for as long as any liability may arise from the processing, in compliance with applicable regulations. Once the possible actions in each case have expired, we will delete the personal data you have provided.

DO WE SHARE YOUR DATA WITH THIRD PARTIES?

To fulfill the purposes indicated in this Privacy Policy and in the Cookie Policy, it is necessary that we give you access to your personal data so that you can support us in the services we offer you, namely:

▪ Financial institutions

▪ Fraud detection and prevention entities

▪ Technology and analytics service providers

▪ Suppliers and collaborators of logistics, transportation and delivery services, and/or collaborating establishments thereof

▪ Customer service providers

▪ Providers and collaborators of marketing and advertising-related services, such as social networks, advertising agencies, or advertising partners.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights.

You can exercise your rights free of charge by writing to us at a unique email address. aloha@baiafood.com, simply indicating the reason for your request and the right you wish to exercise.

If we deem it necessary to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or legal basis for processing your data, you have the right to:

• RIGHT OF ACCESS: Request access to the data we hold about you. We remind you that if you are a registered user of the Platform, you can also view this information in the section corresponding to your personal data. 
• RIGHT TO RECTIFICATION: You may request that we rectify the data we already have. Remember that if you are a registered user of the website, you can also access the personal data section of your account to modify or update your personal data. In any case, please note that by actively providing us with your personal data by any means, you guarantee that it is true and accurate and you agree to notify us of any changes or modifications to it. 

Any loss or damage caused to the website or the person responsible for it or to any third party due to communication of erroneous, inaccurate or incomplete information in the registration forms will be the sole responsibility of the user.

Please remember that, as a general rule, you should only provide us with your own personal data, not that of third parties, except as permitted in this Privacy Policy.

• RIGHT TO ERASURE: Ask us to delete your data if it is no longer necessary for the purposes for which we need to process it, as we have informed you above, or if we no longer have the legal authority to do so. 

• RIGHT TO RESTRICT PROCESSING: You can request that we restrict the processing of your data. This means that in certain cases, you can ask us to temporarily suspend processing or retain your data longer than necessary when you may need it. If you have given us your consent to process your data for any purpose, you also have the right to withdraw it at any time. 

• RIGHT TO DATA PORTABILITY: When our legitimacy for processing your data is your consent or the execution of the contract, as explained above, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, so that we can transmit it directly to another entity, whenever technically feasible.

• RIGHT TO OBJECT: Furthermore, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data. 

Finally, we inform you of your right to file a complaint with the relevant data protection supervisory authority, in particular with: - the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php)

CHANGES IN THE PRIVACY POLICY

We may modify the information contained in this Privacy Policy at any time. If we do so, we will notify you via various means on the website (for example, through a banner, pop-up, or push notification), or we will even send you an email when the change in question is significant to your privacy, so that you can review the changes, assess them, and, if appropriate, object to or unsubscribe from any service or feature.