Shipping

We send all orders on the peninsula through our logistics operator.

Your order will arrive within the indicated period depending on the destination and the type of shipping requested.
On the peninsula we work with two transport companies, MRW and Correos, of which you will be able to choose the one you like the most when selecting the shipping method.

Shipments are made from Monday to Friday from 2:00 p.m. to 6:00 p.m., so as long as you place the order before 12:30 p.m. it will be included in the day's shipment, but if you place the order later, the period will count from next business day. Orders placed on Friday at 12:31 will be shipped the following Monday . This also includes 24h Express orders.

After 30 minutes from placing the order, it cannot be modified or cancelled. If you need to add any more information about the shipping address, write to us at aloha@baiafood.com as soon as possible specifying the order number and indicating the modifications and we will contact the transport company.

You will be notified by email when the order leaves the warehouse and when it is in delivery. The notice includes the shipment tracking number so you can track it.

In case of impossibility of delivery, the delivery person will make a second delivery attempt. If this is also unsuccessful, the carrier will take your package to the nearest collection point, where you can pick it up during the following days (the transport company counts 15 days from receiving it before returning it).

If after these days the collection has not been carried out, the order will be returned to our warehouse and the product will be refunded, with the exception of the shipping costs, both for the first and the return, which will be borne by the consumer.

Collection point shipping method: Delivery times at the collection point are the same as at home, 48 - 72 hours. Once the order is at the collection point, it will remain there for 15 days so you can go pick it up.
If after these days the collection has not been carried out, the order will be returned to our warehouse and the product will be refunded, with the exception of the shipping costs, both for the first and the return, which will be borne by the consumer.
**If you select the Pickup Point shipping method, it will not be possible to modify it and make a home delivery once the order is placed and paid.

*PRICE LIST

The rate for each order will be calculated based on its actual weight.

** ORDERS WITH ISLAND LOGISTICS OPERATOR FOR THE CANARY ISLANDS .

Purchases made from the Canary Islands are subject to payment of taxes, which vary depending on the value of the merchandise. Payment (in cash or card) for these will be made by the client to the carrier at the time of delivery.

For orders over €150, the final customer must pay DUA + AIEM + IGIC, the price of these will depend on the decision from Customs.

For orders less than €150, the end customer pays at the time of delivery AIEM if applicable.

These orders will be shipped via premium air service and will be delivered in an estimated time of 7 days. Despite being a low value order, it involves customs processing.
Your order may take a little longer to arrive if it is held in Customs.

To guarantee a successful shipment without customs inspection, we recommend leaving ORGANIC COCONUT out of orders for shipments to the Canary Islands, as it involves a phytosanitary inspection that greatly delays delivery times and requires specific documentation.

*** In exceptional periods , shipments may be delayed up to 7 business days (e.g. Black Friday, Christmas, Sales, Easter and the entire month of August).

**** Countries such as the United Kingdom or Switzerland that require customs inspection, shipments made are DAP. The price you see on the screen includes transportation from your address at origin to your buyer's address at destination, except for customs clearance at destination. Therefore, the only responsibility a buyer has when negotiating DAP shipping terms is to arrange with a customs broker to handle import customs clearance.