Datenschutzrichtlinie

PRIVACY POLICY BAIA FOOD

TO START…

  • In this Privacy Policy, you will find all the relevant information regarding the use we make of the personal data of our customers and users.
  • We want to be TRANSPARENT with you, which is why we explain what we do with your personal data, so you can easily understand the implications of the use we make of your data; and the rights you have in relation to them:
  • We permanently provide you with this Privacy Policy and the Cookie Policy, which you can consult at any time. 
  • You will also find information about the processing of your personal data as you proceed with your purchase process or interact with us.

Through this website, personal data from users is collected with their knowledge and express consent.

In order to offer the best service and to facilitate its use, the number of pages visited, the number of visits, as well as the activity of the users and their frequency of use are analyzed. For these purposes, MEDICINAL GARDENS S.L. (BAIA FOOD) uses the statistical information prepared by the Internet Service Provider.

MEDICINAL GARDENS S.L. (BAIA FOOD) uses cookies to collect information from users, we inform you about the use of cookies on this website in the Cookies Policy (include link).Own cookies, session cookies, are used for technical purposes (those that allow navigation through the website and the use of the different options and services available on it) and third-party cookies, for statistical and commercial purposes.

This portal, owned by MEDICINAL GARDENS S.L. (BAIA FOOD), contains links to third-party websites, whose privacy policies are unrelated to MEDICINAL GARDENS (BAIA FOOD). By accessing such websites, you may decide whether to accept their privacy and cookie policies. Generally, if you browse the internet, you can accept or reject third-party cookies from your browser's settings.


WHO IS RESPONSIBLE FOR THE PROCESSING?

The responsible for the processing of personal data obtained through this web portal is MEDICINAL GARDENS S.L., owner of the website and mark Baia Food.

Postal Address 🡪 Calle Almirante 5, 1º left, 28004, Madrid.

Email of the Data Protection Officer 🡪 aloha@baiafood.com


WHAT IS THE PURPOSE OF PROCESSING YOUR PERSONAL DATA?

Depending on the products, services, or functionalities that you want to enjoy at any given time, we will need to process different data, which in general will be, depending on the case, the following:

  • Your identification data (for example, your name, surname, language, and country from which you interact with us, contact information, etc.); 
  • Economic and transactional information (for example, your payment or card details, information about your purchases, orders, returns, etc.).); 
  • Connection, geolocation, and navigation data (for instance, if you interact with us from your mobile); 
  • Commercial information (for example, if you are subscribed to our newsletter), 
  • Information about your likes and preferences. 

Remember that, when we ask you to fill in your personal data to give you access to some functionality or service on the website, markwe will mark some fields as mandatory, since these are data we need to be able to provide you the service or give you access to the functionality in question.

Please, bear in mind that, if you decide not to provide us with that data, you might not be able to complete your registration as a user or might not be able to enjoy those services or functionalities. In certain cases, a third party may have provided us with information about you by using a functionality or service on the website.In such cases, we will only process your data in relation to that functionality or service, in accordance with what is established in this Privacy Policy and our Cookie Policy.


PURPOSE

INFORMATION

Manage your registration as a user of the website

In case you decide to register as a user in our store, we need to process your data to identify you as a user of it and give you access to its different functionalities, products, and services that are available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service.

Development and execution of the sales contract.

This purpose includes processing your data mainly to:

▪ Contact you regarding updates or informative communications related to the functionalities, products, or services contracted, including sending quality surveys about the provided products or services.

▪ Manage the payment for the products you purchase, regardless of the payment method used.

▪ Manage possible changes or returns once you have made a purchase and handle requests for information about the availability of products.

▪ For billing purposes and to provide you with the receipts and invoices of the purchases you have made on the website.

Customer service. 

We only process the personal data that is strictly necessary to manage or resolve your request or inquiry.


If you use the telephone channel, the call may be recorded to address your request and ensure its quality.

Marketing purposes

Customize the services we offer you and be able to make recommendations based on your interaction with BAIA FOOD on the web and the analysis of your user profile


Show you advertising on the Internet that you can see when browsing websites and apps, for example, on social networks. The advertising you see may be displayed randomly, but on other occasions, it is advertising that may be related to your purchase history, preferences, and browsing.

Analytical and statistical purposes. We inform you that we will process your browsing data for analytical and statistical purposes, that is, to understand how users interact with our Platform and with the actions we can carry out on other websites and apps, and thus be able to introduce improvements. WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR PERSONAL DATA? We are legitimized to process the personal data you provide us depending on the purpose for which we use them.

PURPOSE

INFORMATION

Manage your registration as a user of the website

Your registration as a user is necessary for you to be able to operate in our online store and for this, it is necessary that you provide your data at the time you carry out your registration as a user.

Development and execution of the sales contract.

The processing of your data is necessary for the execution of the sales contract that is going to bind us with you.


It is possible that some data processing associated with the purchase process is activated only because you request it or authorize us, such as the storage of payment data (card) for future purchases or to inform you of the availability of our products (if this functionality is available). In these cases, the basis on which we process your data is your own consent.

Customer Service. 

In this case, we understand that the processing of this data is also beneficial for you as it allows us to properly assist you and resolve the queries raised.

Marketing purposes

The legitimate basis for processing your data for marketing purposes is the consent you provide, for example: when you agree to receive personalized information through various means, when you set it up in such a way that allows showing you personalized advertising, or when you accept the legal terms to participate in a promotional action.

Analytical and statistical purposes.

We have a legitimate interest in analyzing the usability of the website and the degree of user satisfaction since we understand that the processing of these data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service.



HOW LONG DO WE KEEP YOUR DATA?

The personal data you provide will be kept for the time necessary to fulfill the purpose for which they are collected, however, we will subsequently keep them duly stored and protected for the time in which responsibilities arising from the processing could arise, in compliance with the regulations in force at any given time. Once the possible actions in each case expire, we will proceed to delete the personal data you had provided.


DO WE SHARE YOUR DATA WITH THIRD PARTIES?

To fulfill the purposes indicated in this Privacy Policy and in the Cookie Policy , it is necessary for us to give access to your personal data to those who support us in the services we offer, namely:

▪ Financial entities

▪ Fraud detection and prevention entities

▪Technological services and analytics providers

▪Logistics, transport, and delivery service providers and collaborators, and/or partner establishments of the same

▪Customer service related service providers

▪Marketing and advertising service providers and collaborators, such as social networks, advertising agencies, or advertising partners.


WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We commit to respecting the confidentiality of your personal data and to guaranteeing the exercise of your rights.

You can exercise your rights at no cost by sending us an email to a unique email address aloha@baiafood.com , simply indicating the reason for your request and the right you wish to exercise.

In case we consider it necessary to be able to identify you, we may ask you for a copy of a document proving your identity. In particular, regardless of the purpose or the legal basis under which we process your data, you have the right to:

  • RIGHT OF ACCESS: Ask us for access to the data we have about you.We remind you that if you are a registered user on the Platform, you can also consult this information in the section corresponding to your personal data. 
  • RIGHT TO RECTIFICATION: Request that we correct the data we already have. Remember that if you are a registered user on the website, you can also access the section corresponding to your personal data in your account to modify or update your personal data. However, keep in mind that, by actively providing us with your personal data through any means, you guarantee that they are true and accurate and you commit to notifying us of any change or modification of them. 

Any loss or damage caused to the website or to the person responsible for it or to any third party due to the communication of erroneous, inaccurate, or incomplete information in the registration forms will be the sole responsibility of the user.

Please remember that as a general rule you should only provide us with your own personal data, not that of third parties, except as permitted in this Privacy Policy. RIGHT TO ERASURE: Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have informed you above, or in that we no longer have the legitimacy to do so. RIGHT TO RESTRICT PROCESSING: Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep them beyond the necessary time when you might need them. If you have given us your consent to process your data for any purpose, you also have the right to withdraw it at any time. 
  • RIGHT TO DATA PORTABILITY: When our legitimacy for processing your data is your consent or the execution of the contract, as explained above, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data you have provided us in a structured, commonly used, and machine-readable format, to be able to transmit it to another entity directly, whenever technically possible.
  • RIGHT TO OBJECT: Furthermore, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data. 


Finally, we inform you of your right to file a complaint with the relevant data protection authority, in particular, with: - the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php )


CHANGES TO THE PRIVACY POLICY

We may modify the information contained in this Privacy Policy as we deem appropriate. Should we do so, we will notify you through various means on the web (for example, through a banner, a pop-up, or a push notification), or we might even communicate it to your email address when the change in question is significant to your privacy, so that you can review the changes, assess them, and, if applicable, object to or unsubscribe from any service or functionality.