Politica di rimborso

RETURN POLICY

Legal right to withdraw from the purchase: Right of withdrawal.

1. In case you don't like it or don't want it:

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 30 days. naturalis without need to justification, as long as the product has not been altered or opened.
In this case, you will be refunded the amount of the product, but The consumer will assume the costs of shipping and return.

If the product It's not what you expected, you have not noticed the desired effects or the taste is not to your liking, you can request a return and refund of the product, in the within 30 days naturalis, assuming as a consumer the shipping and return costs.

He The cost of the return is €4.95, which will be deducted from the refund that will be made. 

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back.

You must return or deliver the goods directly to us within 30 days. naturalIt is from the date on which you communicate your decision to withdraw to us.

2. In case it arrives with a quality problem: 

If you receive the order with a quality problem, has arrived defective or broken, regardless of the country where you live, contact us within 2-3 days through our email aloha@baiafood.com espespecifying the order number, a photograph or video where the defect can be seen and a photograph of the delivery note. Baïa food will take over For product exchange, a one-year voucher for the same value or a refund (at the consumer's choice), including shipping costs.

The item(s) to be returned must be packaged carefully and the box must include the delivery note, and must have the shipping label attached to the outside of the package.

We will proceed to make the refund using the same payment method that you used for the initial transaction, unless you tell us otherwise, expressly detailing the payment method through which you want us to make the refund.

The withdrawal period will expire after 30 days. naturalIt is the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods or in the event that the goods comprising your order are delivered separately.

To exercise the right of withdrawal, you must do so through this link (https://returns.bigblue.co/ba-a-food-co), or through our email aloha@baiafood.com. Para comply with the withdrawal period, it is sufficient that the communication regarding your exercise of this right is sent before the corresponding period expires.

To proceed with the return, within the email that is sent once the order has been received, a message is shown option for return the product Once you select the option, a tab will open showing the steps to follow and the address to which the returned products should be sent. Here, you must select the items you wish to return, indicate the reason for the return, and have the option to add a comment.
Likewise, the delivery note shows the steps to follow and a QR code that opens this same tab.

The right of withdrawal will not be applicable to the sale of goods that may deteriorate or expire quickly, which for reasons of hygiene or due to their naturalconsumable, cannot be returned.