Terms of Service
PURCHASE CONDITIONS BAIA FOOD
TERMS AND CONDITIONS
- INTRODUCTION
This document (together with all the documents mentioned in it) sets out the conditions governing the use of this website (www.baiafood.com) and the purchase of products on it (hereinafter, the "Conditions"), whatever the application, digital medium, support, or device through which it can be accessed.
Please read these Conditions carefully as well as our Privacy Policy and Cookie Policy before using this website.
By using this website or placing an order through it, you agree to be bound by these Terms and Conditions and our Privacy Policy and Cookie Policy, so if you do not agree with all the Terms and Conditions and the Privacy and Cookie Policy, you should not use this website.
If you have any questions related to the Terms and Conditions or the Privacy and Cookie Policy, you can contact us through our contact channels.
- OUR DETAILS
The sale of items through this website is carried out under the name BAIA by MEDICINAL GARDENS S.L., a Spanish company located at Calle Almirante 5, 1º left (28004, Madrid), registered in the Madrid Commercial Registry, volume 31107, page 84, section 8, sheet M-559821, entry 1 and VAT number B86745940 with phone number 910597342 and email aloha@baiafood.com
- YOUR DATA AND YOUR VISITS TO THIS WEBSITE
The personal information or data that you provide us about yourself will be processed in accordance with the Privacy Policy and the Cookie Policy. By using this website, you consent to the processing of such information and data and declare that all the information or data that you provide us is true and corresponds to reality.
- USE OF OUR WEBSITE
By using this website and placing orders through it, you agree to:
- Use this website only to make legally valid inquiries or orders.
- Not to place any false or fraudulent orders. If it could reasonably be considered that such an order has been made, we will be authorized to cancel it and inform the relevant authorities.
- Provide us with your email address, postal address, and/or other contact details truthfully and accurately. You also consent that we may use such information to contact you if necessary (see our Privacy Policy).
If you do not provide us with all the information we need, we will not be able to process your order.By placing an order through this website, you declare to be over 18 years old and have the legal capacity to enter into contracts.
- AVAILABILITY OF SERVICE
The items offered through this website are only available for shipping to European territory.
- HOW TO PLACE AN ORDER
To place an order, you must follow the online purchasing procedure and click on "Authorize payment". After this, you will receive an email acknowledging receipt of your order ("Order Confirmation"). We will also inform you by email that the product is being shipped ("Your order has been shipped"). This will be through our transport agency where both the status and the tracking number of your shipment will appear.
- TECHNICAL MEANS TO CORRECT ERRORS
In case you detect that an error has occurred when entering your personal data during your registration as a user of this website, you can contact customer service by phone at 910597342, WhatsApp, or by email at aloha@baiafood.com.
This website displays confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections have not been provided correctly. Likewise, this website offers the details of all the items you have added to your basket during the purchase process, so that, before making the payment, you can modify the data of your order.If you detect an error in your order after completing the payment process, you must immediately contact our customer service, at the phone number or email address previously mentioned, to correct the error.
- PRODUCT AVAILABILITY
All orders are subject to product availability. If there are difficulties in supplying products or if there are no items in stock, we will refund any amount you may have paid.
- DELIVERY
Before placing the order, you must select the delivery method that best suits your needs.Unless we have agreed otherwise, we will send you the order consisting of the products listed in each Shipping Confirmation without any undue delay and no later than 30 days naturalfrom the date of the Order Confirmation.
Please note that there are unforeseen or extraordinary circumstances that may affect the delivery date. If for any reason we are unable to meet the delivery date, we will inform you of this situation and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid.
- IMPOSSIBILITY OF DELIVERY
For more information, consult the shipping and returns section (https://baiafood.com/pages/envios-y-devoluciones).
- TRANSFER OF RISK AND OWNERSHIP
The risks of the products will be your responsibility from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (as defined in the previous clause), if this takes place at a later time.
- PRICE AND PAYMENT
The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due. Prices may change at any time, but (except as set out above) potential changes will not affect orders for which we have already sent you an Order Confirmation.Once you have selected all the items you wish to purchase, they will have been added to your basket, and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information requested at each step.
Furthermore, during the purchase process, before making the payment, you can modify the details of your order. You may use Visa, Mastercard, PayPal, Amazon Pay as payment methods, or pay in installments with Scalapay.
- VALUE ADDED TAX AND BILLING
In accordance with the provisions of Article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the items shall be deemed to be located in the Spanish VAT territory if the delivery address is in Spanish territory except for the Canary Islands, Ceuta, and Melilla.The applicable VAT rate will be the one legally in force at any given time depending on the specific item in question. For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT by application of the provisions of Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories. You expressly authorize us to issue the invoice in electronic format, although you may indicate at any time your wish to receive an invoice in paper format, in which case, we will issue and send the invoice in said format. You may request this by contacting our customer service, through any of the means made available to you and free of charge.
- SMS
By accepting SMS marketing from BAIA at checkout and initiating a purchase or subscribing through our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned payment reminders), text marketing offers, and transactional text messages, including our review requests, even if your mobile phone number is registered on any state or federal do not call list.
The frequency of messages varies. Consent is not a condition of purchase. If you wish to unsubscribe from receiving notifications and text marketing messages, reply STOP to any mobile message we send you or use the unsubscribe link we provide in any of our messages.
You understand and agree that alternative opt-out methods, such as the use of alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messages imposed by your wireless service provider. Message and data rates may apply. We reserve the right to modify any phone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that messages sent to a phone number or short code that we have changed, including STOP requests or Help, may not be received, and that we will not be responsible for fulfilling requests made in such messages.To the extent permitted by applicable law, you agree that we will not be responsible for the failed, delayed, or misdirected delivery of any information sent through the service, any error in such information, and/or any action you may or may not take in reliance on the information or the Service.
Your right to privacy is important to us. You can consult our Privacy Policy [ https://baiafood.com/policies/privacy-policy ] to determine how we collect and use your personal information.
