Shipping Policy
All orders within the mainland are shipped through our logistics operator.
Your order will arrive within the indicated timeframe, depending on the destination and the type of shipping requested.
Spain:
Deliveries take 48/72 working hours on the mainland, 3 to 5 working days in the Balearic Islands, and 5 to 7 in the Canary Islands.
In the mainland, we work with the transport company Correos.
International:
Shipping times depend on the country of delivery. When you select the shipping method, it will give you an approximate shipping time.
Europe: 3-5 days
Outside the EU: 7-12 days.
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Order preparation:
Orders placed before 12:30pm are usually prepared the same day (unless there is a problem). If you place your order after 12:30pm, it will be prepared on the next business day.
Orders placed on Friday at 12:31pm or on holidays will be shipped the following Monday.
Once the order is placed, it cannot be cancelled, but you can return it as soon as you receive it, no questions asked.
Change of address or changes in order:
You have 30 minutes to change the shipping address and modify your order by contacting us.After those 30 minutes from placing the order, it cannot be modified.
If you need to add any more details about the shipping address, write to us at our email aloha@baiafood.com lo as soon as possible specifying the order number and indicating the changes, and we will contact the shipping company.
Shipping:
You will be notified by email when the order leaves the warehouse and when it is out for delivery. The notice includes the tracking number of the shipment so you can track it.
In case of delivery impossibility, the delivery person will make a second delivery attempt.
In Spain, if the second attempt fails, the carrier will take your package to the nearest collection point, where you can pick it up in the following days (the transport company counts 15 days from when it receives it before returning it).
If after these days the pickup has not been made, the order will be returned to our warehouse and the product will be refunded, except for the shipping costs, both the initial and the return, which will be borne by the consumer.
Collection point (only in Spain)
The delivery times at the collection point are the same as home delivery, 48 - 72 hours. Once the order is at the collection point, it will remain there for 15 days so you can go and pick it up.
If after these days the pickup has not been made, the order will be returned to our warehouse and the product will be refunded, except for the shipping costs, both the initial and the return, which will be borne by the consumer.
**If you select the Pickup Point shipping method, it cannot be modified to a home delivery once the order has been placed and paid for.
Peninsula:
-Home delivery - €3.99
-Pick-up point delivery - €3.99
-Orders over €50 - FREE
Balearic Islands:
-Home delivery - €5.49
-Orders over €70 - FREE
Canary Islands:
-Home delivery - €9.50 (up to 1kg) / €9.95 (up to 2kg) / €10.45 (+ 2kg)
-Orders over €150 - FREE
It is possible that the order may take a bit longer to arrive if it is held at Customs.
PAYMENTS :
Furthermore, during the purchase process, before making the payment, you can modify the details of your order.
