Shipping

After 30 minutes from placing the order, it cannot be modified or cancelled. If you need to add any more information about the shipping address, write to us at aloha@baiafood.com as soon as possible specifying the order number and indicating the modifications and we will contact the transport company.

You will be notified by email when the order leaves the warehouse and when it is in delivery. The notice includes the shipment tracking number so you can track it.

In case of impossibility of delivery, the delivery person will make a second delivery attempt. If this is also unsuccessful, the carrier will take your package to the nearest collection point, where you can pick it up during the following days (the transport company counts 15 days from receiving it before returning it).

If after these days the collection has not been carried out, the order will be returned to our warehouse and the product will be refunded, with the exception of the shipping costs, both for the first and the return, which will be borne by the consumer.

Collection point shipping method: Delivery times at the collection point are the same as at home, 48 - 72 hours. Once the order is at the collection point, it will remain there for 15 days so you can go pick it up.
If after these days the collection has not been carried out, the order will be returned to our warehouse and the product will be refunded, with the exception of the shipping costs, both for the first and the return, which will be borne by the consumer.
**If you select the Pickup Point shipping method, it cannot be modified and a home delivery will be made once the order is placed and paid.

DISCOUNT CODES:
They are not applicable to packs, new releases or discounted products.

** ORDERS WITH ISLAND LOGISTICS OPERATOR FOR THE CANARY ISLANDS .

Purchases made from the Canary Islands are subject to payment of taxes, which vary depending on the value of the merchandise. Payment (in cash or card) for these will be made by the client to the carrier at the time of delivery.

For orders over €150, the final customer must pay DUA + AIEM + IGIC, the price of these will depend on the decision from Customs.

For orders less than €150, the end customer pays at the time of delivery AIEM if applicable.

These orders will be shipped via premium air service and will be delivered in an estimated time of 7 days. Despite being a low value order, it involves customs processing.
Your order may take a little longer to arrive if it is held in Customs.

To guarantee a successful shipment without customs inspection, we recommend leaving ORGANIC COCONUT out of orders for shipments to the Canary Islands, as it involves a phytosanitary inspection that greatly delays delivery times and requires specific documentation.

*** In exceptional periods , shipments may be delayed up to 7 business days (e.g. Black Friday, Christmas, Sales, Easter and the entire month of August).

**** Countries such as the United Kingdom or Switzerland that require customs inspection, shipments made are DAP. The price you see on the screen includes transportation from your address at origin to your buyer's address at destination, except for customs clearance at destination. Therefore, the only responsibility a buyer has when negotiating DAP shipping terms is to arrange with a customs broker to handle import customs clearance.

PAYMENTS :

The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due. Prices may change at any time, but (except as set out above) any changes will not affect orders in respect of which we have already sent you an Order Confirmation. Once you have selected all the items you want to purchase, they will have been added to your basket and the next step will be to process the order and make payment. To do this, you must follow the steps of the purchasing process, filling out or verifying the information requested at each step.
Likewise, during the purchase process, before making payment, you can modify the details of your order.

You can use as a means of payment: Visa, Mastercard, PayPal, Amazon Pay, Google Pay, Apple Pay, Bizum cards or pay in installments with Scalapay.

Bizum : If you select this payment method, you must follow the following steps:

-Enter your phone number + click on continue shopping.

-You must enter your Bizum code (you must activate it or have it already active in your bank account).

-Enter the SMS code that arrives instantly.

-Accept the purchase.

You will receive a confirmation WhatsApp.